Privacy policy

Last Updated: August 26, 2024

Epic Sports Badminton ("we," "our," "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

Personal Information: When you place an order or contact us, we collect personal details such as your name, email address, phone number, and payment information. This data is essential for processing your orders, providing customer support, and communicating with you regarding your purchases.

Usage Data: We collect data on your interactions with our website, such as IP addresses, browser types, pages visited, and the time spent on our site. This information helps us understand how visitors use our website and identify areas for improvement. This data is aggregated and does not identify individual users.

Cookies and Tracking Technologies: Our website uses cookies and other tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and provide a more personalized browsing experience. Tracking technologies also help us analyze website traffic and user behavior.

How We Use Your Information

Order Processing: We use your personal information to process and fulfill your orders. This includes verifying payment information, preparing shipments, and sending order confirmations and updates.

Customer Service: We may use your contact details to respond to your inquiries, provide support, and address any issues related to your orders or interactions with us.

Marketing and Promotions: With your consent, we may send you promotional emails about our products, services, or special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe link provided in our emails or by contacting us directly.

Website Improvement: We analyze usage data to enhance our website's functionality and user experience. This helps us understand which features are popular, identify potential issues, and make improvements to better serve our customers.

How We Share Your Information

Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, shipping products, and providing customer support. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes for which it was provided.

Legal Compliance: We may disclose your information if required by law or to protect our legal rights. This includes responding to legal processes, enforcing our terms of service, or protecting our rights, property, or safety, as well as the rights, property, or safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Third-Party Services

We rely on Shopify to operate our online store and manage your personal data securely. Shopify collects and processes information on our behalf, including payment processing, order fulfillment, and user authentication. In addition to Shopify, we may also use third-party service providers for marketing, analytics, or other operational tasks. These third-party services have their own privacy policies regarding the information we are required to provide to them for your transactions. We are not responsible for the privacy practices of third-party services, and we recommend you review their policies before engaging with them.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption technologies, and access controls. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or remove your information, please contact us at shopepicsports@gmail.com. We will respond to your request in a timely manner and in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. Cookies help us remember your preferences and improve the functionality of our site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the performance and functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

Children's Privacy

Our website and services are intended for use by individuals aged 18 and above. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under the age of 18, please refrain from using our website or providing any personal data. In the event that we become aware of the collection of personal information from a minor without verified parental consent, we will take prompt action to delete such information. If you believe that we may have inadvertently collected information from an individual under the age of 18, please contact us immediately.

Data Retention

We retain your personal information for the period necessary to achieve the purposes for which it was collected, including the fulfillment of legal, accounting, or regulatory requirements. Shopify manages the retention of your order data in accordance with their privacy policies. Once your order has been processed, we may retain certain information for record-keeping and to comply with legal obligations; however, we will not retain it longer than is necessary. Should you wish to request the deletion of your personal information, please contact us.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at shopepicsports@gmail.com. We are committed to addressing your inquiries and ensuring your privacy.